Politique d'annulation et de retour
Cancellation Policy You may cancel your order only if the product has not yet been shipped. Orders that have not been paid for within 1 day will be automatically canceled. If you still wish to purchase the product, please place a new order. Orders that have been paid for cannot be canceled, except in cases of force majeure. The company does not have a refund policy in place for purchases made through the website. However, in case of an urgent need, please contact us at Call: 02-996-9401 (Marketing Department).
Return/Exchange Policy You may return or exchange any product that is damaged or has not been opened within 7 days from the date you received the product (as per the delivery receipt). The returned product must be in its original condition. The company will process returns or exchanges under the following conditions:
- Le produit est endommagé, défectueux ou proche de sa date de péremption.
- Un produit, une taille ou une dimension incorrects ont été envoyés.
- Le produit ou son emballage est endommagé.
- Le nouveau produit à échanger doit être le même ou d'un prix équivalent.
Remarque :
- Le produit ne doit pas avoir été descellé ou utilisé.
- Le produit doit être retourné dans son emballage d'origine.
- Si vous avez reçu le produit depuis plus de 7 jours, la société se réserve le droit de refuser le retour.
Mode d'expédition
Pour les clients de la région métropolitaine de Bangkok :
- La livraison sera effectuée dans un délai de 1 à 3 jours ouvrables (à l'exclusion des samedis, dimanches et jours fériés).
- Les envois sont traités par DHL.
Pour les clients des autres provinces :
- La livraison sera effectuée dans un délai de 3 à 5 jours ouvrables (à l'exclusion des samedis, dimanches et jours fériés).
- Les envois sont traités par DHL.
How to Return a Product If you wish to return a product, please review the return policy to ensure your product is eligible. To request a return or exchange, please contact us at Call: 02-996-9401 (Marketing Department).
Checking Return Status The exchange process will begin after the company has completed its assessment of the returned product. This product quality assessment may take approximately 7 business days from the date the company receives the returned item. You may contact us at Call: 02-996-9401 (Marketing Department) for status inquiries.
Costs for Returning Products You may return the product to the company address: Blue Spice Co., Ltd. 89/17-18 Moo 9, Vibhavadi Rangsit Road, Si Kan, Don Mueang, Bangkok 10210 Tel. 029969401-3
L'entreprise n'assume pas la responsabilité de ces frais d'expédition.
New Product Exchange As soon as we receive your returned product, we will assess and inspect its quality. This inspection process may take approximately 7 business days from the date the company receives the returned item. After a new product exchange is approved, the company will ship the new product to you according to our specified shipping timeframe. You will receive an email notification that we are processing your new product exchange, and you will also receive a new order number.
Refund Policy: The company does not have a refund policy in place for purchases made through the website. However, in case of an urgent need, please contact us at Call: 02-996-9401 (Marketing Department).
L'entreprise se réserve le droit de modifier les conditions sans préavis.