Date: 14 February 2025
Version Number: 1.0
Blue Elephant Bangkok Co., Ltd. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, https://www.blueelephant.com, and use our services, including Cooking School bookings and product purchases.
1. Who We Are
Blue Elephant Bangkok Co., Ltd.
89/17-8 Moo 9 Vibhavadi Rangsit Rd.
Khwang Srikan, Khet Don Mueang, Bangkok 10210
Thailand
For any questions regarding this Privacy Policy, please contact us at:
Email: customer.service@blueelephant.com
2. Information We Collect
We collect and process the following personal information:
- Contact Information: Email address, first name, last name, phone number.
- Shipping and Billing Information: Address, state, province, ZIP/postal code, city.
- Usage Data: Information on how you use our website, collected through cookies and similar tracking technologies.
3. How We Use Your Information
We use your personal data for the following purposes:
- To Provide Services: To process bookings and product purchases.
- To Communicate: To send booking confirmations, order updates, and customer support messages.
- Marketing and Promotions: To send promotional emails via Beehiiv (Beehiiv’s Privacy Policy).
- Analytics and Tracking: To understand how users interact with our website using:
- Google Analytics (Google Analytics Terms of Service)
- Meta Pixel (Meta’s Privacy Policy)
- Hotjar (Hotjar’s Privacy Policy)
- Remarketing: We use remarketing services to show ads on third-party websites, including:
- Google Ads (Google Ads Terms and Conditions)
- Facebook Ads (Meta’s Privacy Policy)
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. These may include:
- Essential Cookies: Necessary for website functionality.
- Analytics Cookies: To analyze website usage.
- Marketing Cookies: For personalized advertising through Google Ads and Facebook Ads.
You can control cookies through your browser settings.
5. Payment Processing
We do not store your payment details. Payments are processed securely through:
- Stripe (Stripe’s Privacy Policy)
- 2C2P (2C2P’s Privacy Policy)
6. Booking System
For Cooking School bookings, we use:
- Amelia (Amelia’s Privacy Policy)
- Chope (Chope’s Privacy Policy)
7. Data Sharing and Disclosure
We do not sell or trade your personal information. However, we may share your data with:
- Service Providers: For processing payments, managing bookings, and sending emails.
- Analytics and Marketing Partners: Google Analytics, Meta Pixel, Google Ads, Facebook, and Hotjar.
8. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access or disclosure.
9. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.
10. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your personal data.
- Opt-Out: Unsubscribe from marketing communications.
To exercise your rights, contact us at customer.service@blueelephant.com.
11. Third-Party Links
Our website may contain links to third-party websites, including:
- Facebook Fan Page: Blue Elephant Bangkok Sathorn Cooking School & Restaurant
- Chope: Chope’s Terms & Conditions
We are not responsible for the privacy practices of these third parties.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with the effective date.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: customer.service@blueelephant.com